With over 20 years of experience in nursing home financial and operational management, Sam Stern offers invaluable advice for families who want to ensure their loved ones receive high-quality care in nursing facilities. His insights focus on key areas families can monitor and engage with to advocate effectively for their loved one’s well-being.
Build Relationships with Staff and Caregivers
Sam emphasizes that strong relationships with the nursing home staff can positively impact the quality of care. He encourages families to regularly engage with caregivers, nurses, and administrative staff, showing appreciation and establishing open lines of communication. When staff members feel supported and recognized, they’re more likely to keep families informed about their loved one’s health and daily activities. This connection also makes it easier for families to ask questions, raise concerns, and advocate for any necessary changes in care.
Understand and Monitor the Care Plan
Each resident should have a personalized care plan tailored to their unique needs, preferences, and health conditions. Sam advises families to review this care plan thoroughly and ask questions about any part they don’t understand. He recommends regular check-ins with the facility to ensure the care plan is followed accurately and updated as needed. Monitoring the care plan gives families insight into the level of care their loved one is receiving and allows them to quickly address any deviations or necessary adjustments.
Stay Informed About Facility Policies and State Regulations
Nursing homes must adhere to certain standards set by state and federal agencies to ensure resident safety and well-being. Sam advises families to familiarize themselves with these regulations and the facility’s policies on topics such as medication administration, dietary accommodations, and daily routines. Being informed about these standards empowers families to identify any red flags and advocate for proper care if they notice inconsistencies.
Participate in Resident Activities and Social Engagement
Social engagement is essential for mental and emotional well-being, and Sam emphasizes the importance of encouraging loved ones to participate in nursing home activities. Families should inquire about available programs, such as arts and crafts, exercise sessions, or group outings. Attending events and getting to know the activities director can also help families stay connected to their loved one’s social life. Supporting participation in these activities can greatly enhance a resident’s quality of life and foster a sense of community.
Keep a Consistent Presence
Regular visits are essential for maintaining a strong family presence, which reassures loved ones and signals to the staff that their care is being monitored. Sam suggests setting up a visiting schedule that allows family members to come on different days and times, so staff see a consistent family presence. Visits also give families the opportunity to assess their loved one’s physical and emotional well-being firsthand and address any issues immediately.
Document Concerns and Communicate Respectfully
If issues arise, Sam Stern nursing home executive advises families to document their observations and communicate respectfully with staff and management. Keeping a record of concerns and any actions taken can be useful if families need to escalate matters. Sam highlights the importance of respectful communication, as it can often lead to faster, more positive resolutions and strengthen the working relationship with the facility.
Conclusion
Sam Stern’s advice offers a proactive approach for families to ensure their loved ones receive the highest standard of care in a nursing home. Through building relationships, monitoring the care plan, understanding regulations, encouraging social engagement, and maintaining a consistent presence, families can create a supportive environment for their loved ones. Sam’s insights empower families to advocate confidently and compassionately, providing peace of mind that their loved ones are safe, well-cared-for, and valued in their new home.